Customer service of SMA products
TERMS – authorized service partner SMA
Following the closure of SMA Central & Eastern Europe s.r.o. July 1, 2015 the TERMS company took over all customer services of string and central inverters SMA for Regions CZ, CZE, HU and commercial representation of German company SMA AG. In these regions TERMS is the only one authorized company (service partner SMA AG) for customer service SMA products.
We offer:
- warranty replacement of defective devices
- customer service for central inverters
- SMA warranty extension for up to 25 years!
- complete after-warranty service for products SMA
- sale of a complete range of SMA families
- servicing of photovoltaic power plants
In case you require warranty exchange device of the defective inverter, click the link below. How to proceed in replacing the inverter you will find step by step described below. If you have any other requests, please contact us on our hotline or via email.
Your inverter is already out of warranty?
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Device replacement
Maximize energy yields
Upon receiving the order, we normally send out the replacement device within 2 working days. You will receive a comparable device with all the necessary updates. If a device is replaced within the warranty period, the remaining warranty period carries over to the replacement device.
Warranty period after replacing the inverter
When replacing the device during the warranty period, the remaining warranty period shall be transferred to the replacement device. All replacement devices, however, provide at least one year full warranty, during the warranty period and after its expiry.
How do I receive a replacement device? …STEP BY STEP
- Contact us - most comfortable is to fill in a complaint form by clicking on „exchange device“ and then send form to the email SMA-service@terms.eu. You can also call the hotline
- After sending the complaint form we will contact you with any questions to supplement the information
- As soon as your complaint was accepted handled by the manufacturer SMA AG, will be delivered to your address replacement device. Before dispatch replacement device you will be contacted by our staff Logistics
- Using a qualified electrician do the removal of the defective inverter and installation of the replacement device. Please observe enclosed instructions!
- Logistics staff will inform you about the date of removal of defective device.
SMA warranty extension
SMA Active for 10–25 years
SMA Active warranty extension involves the replacement device SMA including sending under warranty SMA. In case of failure on your device, SMA will send a replacement device, including all necessary updates. Of course it is also always available SMA Service Line where you will be provided technical support.
How does it work?
If you have your SMA inverter is still in the initial five-year manufacturer's warranty, you can purchase a warranty extension on your chosen time. E.g. a period during which you will receive support in the form of feeding tarif. This will ensure that throughout the production aid will be your earning power! After ordering and paying extended warranty ACTIVE you will receive a warranty certificate with extended warranty.
do you know?…
if you will first time extend your basic 5-year warranty for 10 years, throughout the duration of the extended warranty you can extend warranty again. This option applies only if you first extend the guarantee for up to 10 years.
Before ordering, make sure that your inverter is still in the basic five-year warranty period. Also, make sure that you select the correct option warranty package. It is particularly important to check that you have correctly selected a product to your AC power inverter (eg. If you have AC power inverter 10kV, for you product SMA ACTIVE 10 <12kV etc.). Next, carefully read the manufacturer's warranty SMA and range of extended warranty SMA ACTIVE!
Do you know where to determine AC power inverter ?? It's simple .. On your inverter's nameplate, and there is AC power shown – see picture. On the same label is specified, the serial number of the inverter.
Why choose us?
Stability, tradition and background
TERMS Corp. was established in 1992 as a purely technological company which builds up on a high quality, knowledge, a long-term development and a stability.
Careful selection of suppliers and components
We choose only those suppliers and brands which have long-term history, a high stability and can survive in a turbulent market.
Warranty up to 20 years
The standard warranties of key components are for 10 years. However it is possible to extend them for a whole period of a planned yield upon investment up to 20 years.
Reliable business partner for the future
We offer to our clients not only a standard periodical service but also possibilities of optimization and the adjustment of existing installations to reach maximum returns.
It does not finish at the electricity production
As we have knowledge of different lines of business, such as automation, telecommunication, measurement and regulation, we offer a complex solution.
The optimization and progressive integration and regulation of all energetic systems in your house can also be a part of our services.
We monitor the market and invest in innovation
With the continuous development of products and services our company provides you the background and stability which is essential for a long-term investment in renewable resources.
Would you like to get more information?
We will be more than happy to help you.