FIRST AUTHORIZED SERVICE OF SMA INVERTERS IN EUROPE!
In June 2016 Terms became the first company in the world with certified authorization to conduct out-of-warranty repairs on SMA inverters. Repairs are performed by trained technicians using only genuine spare parts and we have technical support from German SMA A.G. Unlike other service companies, which performs repairs SMA inverters and often make improper interference with the PCB, we can provide 1 year warranty on our repairs!
Our technicians have been trained to repair following inverters:
On the possibility to carry out repairs of other types of inverters we are currently working with SMA A.G.
Diagnosis of malfunction of the inverter can be in some cases very simple and in some cases very difficult. In any case, diagnosis is needed to be made by a trained technician and using appropriate equipment. In order to minimize the cost of diagnosis and to minimize discomfort to customer, faulty inverter will be picked from the customer and diagnosis will be performed in our service center.
After the diagnosis is made, we wil send customer an offer to repair the inverter. If customer agrees with price and repair procedure, we will start repairing the inverter. If the proposal on repair is not accepted, inverter will be sent back to customer unrepaired.
After the inverter is repaired, it will be sent to address provided by customer. We provide 1 year warranty on the delivered spare parts and service work from the date of delivery of repaired inverter to the customer.
The final price for the repair consists of two sections:
The deadline for the repair of the inverter is determined 30 days of receipt of the inverter for repair. Usually, inverter is repaired within 5 working days.
Yes, the vast majority of defects are repairable. Everything is just a matter
of price for the repair and replacement parts. Exceptions are inverters which
underwent total destruction, fire or similar incident. In this case, we can
offer a sale of refurbished replacement inverter.
Hotline: +420 387 685 111
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Clicking on the preview, you will download a form that you will send us filled to an email SMAemail@example.com
When filling, if possible, try to fill as much information as you can that
would facilitate us first identify possible faults, so we can exclude inverters
where repair could be uneconomical.
Required information in the form are:
Stability, tradition and background
TERMS Corp. was established in 1992 as a purely technological company which builds up on a high quality, knowledge, a long-term development and a stability.
Careful selection of suppliers and components
We choose only those suppliers and brands which have long-term history, a high stability and can survive in a turbulent market.
Warranty up to 20 years
The standard warranties of key components are for 10 years. However it is possible to extend them for a whole period of a planned yield upon investment up to 20 years.
Reliable business partner for the future
We offer to our clients not only a standard periodical service but also possibilities of optimization and the adjustment of existing installations to reach maximum returns.
It does not finish at the electricity production
As we have knowledge of different lines of business, such as automation, telecommunication, measurement and regulation, we offer a complex solution.
The optimization and progressive integration and regulation of all energetic systems in your house can also be a part of our services.
We monitor the market and invest in innovation
With the continuous development of products and services our company provides you the background and stability which is essential for a long-term investment in renewable resources.
We will be more than happy to help you.